Privacy Policy

Introduction

We are committed to protecting the privacy and security of all users who use Leapio ("the App"). This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your personal data.

By using Leapio, you agree to the collection and use of your information in accordance with this Privacy Policy. This policy is legally binding between you and Lingling Liao.

Information We Collect

We may collect the following types of information when you use the App:

1. Device Information
Device model, operating system version, unique device identifiers, language and region settings for service compatibility and performance optimization.

2. Usage Data
App feature usage, session records, page access logs, and interaction behavior to improve interpretation accuracy and user experience.

3. Voice, Text, and Image Content
Real-time speech input, transcribed text, and translation content processed locally and on our servers to provide simultaneous interpretation services. Your voice audio is streamed in real time to our speech translation providers (ByteDance AST and/or Microsoft Azure) for speech recognition and translation. When you use the camera translation feature, text recognized from your photos (via on-device OCR) is sent to our translation provider for language translation. Image processing (text recognition and inpainting) occurs entirely on your device. Your audio, text, and image data will not be sold to third parties for commercial purposes.

4. In-App Purchase Information
We do not collect or store your Apple ID, credit card, or payment details. All subscription and in-app purchase transactions are processed exclusively by Apple Inc. through the App Store.

How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and optimize real-time simultaneous interpretation services
• Improve translation accuracy, algorithm performance, and product functions
• Fix technical bugs, stabilize App operation, and release version updates
• Deliver customer support and respond to your inquiries
• Comply with legal obligations and App Store review requirements

Data Storage & Protection

All user data is stored with reasonable technical and organizational security measures to prevent unauthorized access, disclosure, modification, or loss.

We will retain your data only for as long as necessary to provide the services you have requested or as required by law.

Data Sharing with Third Parties

We do not sell, trade, or rent your personal data to any third party.

To provide our real-time translation and app services, we share specific data with the following third-party service providers:

• ByteDance AST (Volcano Engine / 火山引擎同传大模型) — Your real-time voice audio is transmitted to ByteDance's AST service via WebSocket for speech recognition and simultaneous translation. This data is processed over encrypted connections and is used solely to provide the translation service. Audio is processed in real time and not retained by ByteDance beyond the duration of your session. The collection, use, storage, transfer, and protection of your personal information in connection with this service comply with the Volcano Engine Privacy Policy. For more information, please review the Volcano Engine Privacy Policy.
• Microsoft Azure Cognitive Services — Your real-time voice audio may be transmitted to Microsoft Azure for speech recognition and translation as an alternative provider. This data is processed over encrypted connections and is not used by Microsoft for any purpose beyond providing the translation service. For more information, see the Azure Speech Data Privacy & Security and Microsoft Privacy Statement.
• iFlytek (科大讯飞) — When you use the camera translation feature, text recognized from your images is transmitted to iFlytek's servers for language translation over encrypted connections. Only the recognized text is sent; your images are not uploaded. iFlytek processes this data solely to provide the translation service. For more information, see the iFlytek Privacy Policy.
• Google Firebase — We use Google Firebase for user authentication (sign-in), and to collect usage analytics such as screen visits and feature interactions to improve the app experience. Firebase processes this data under Google's privacy and security standards. For more information, see the Firebase Data Processing Terms and Google Privacy Policy.
• Alibaba Cloud EMAS (Mobile Monitoring / 阿里云移动监控) — We use Alibaba Cloud EMAS for mobile monitoring, including remote log retrieval (to troubleshoot issues on specific devices), crash analysis, and performance monitoring. It may collect device information (operating system version, CPU architecture, device model, screen resolution, language), network type, carrier, a device identifier (UTDID), your user identifier (user ID), in-app business logs, crash data, and performance metrics (app launch time, page/screen load duration, ANR/freeze, frame rate/jank, and network request timing). This data is processed by Alibaba Cloud as a data processor, solely to diagnose and fix app issues. Remote log retrieval is initiated only by us from the console for specific devices, and only after you have agreed to this Privacy Policy. For more information, see the Alibaba Cloud EMAS Privacy Policy and the Alibaba Cloud EMAS Documentation.
• User-Submitted Bug Reports (Help & Support) — When you tap "Help and Support" in the sidebar, the App opens your system Mail client with a pre-filled bug-report draft addressed to our support email. If you choose to send the report, the following information is transmitted to our support mailbox: device model, operating system version, app version, your EMAS device identifier (UTDID), your Firebase user identifier (or "anonymous" if not signed in), the timestamp of submission, the issue description you typed, and the last 500 lines of in-app debug logs that are included both in the email body and as a file attachment. We do not transmit your voice, translation content, or any recording files. We use this information solely to diagnose and fix issues you report and delete it once the investigation is complete.
• Apple Inc. — In-app purchases and subscriptions are processed exclusively by Apple. We do not have access to your payment credentials or Apple ID information.

We may also share necessary data in the following limited situations:

• Required by law, legal proceedings, or government regulatory requirements
• Necessary to protect our legitimate rights, property, and public safety

In-App Subscriptions & Payment Privacy

All payments, auto-renewable subscriptions, and time-quota in-app purchases are handled solely by Apple. We cannot access your payment credentials, Apple ID password, or billing information. Your subscription privacy is protected by the Apple Privacy Policy.

User Rights

You have the right to:

• Access your personal data stored within the App
• Request deletion of your non-essential usage data
• Stop future data collection by discontinuing the use of the App
• Contact us anytime for privacy-related inquiries

Age Limitation

Leapio is intended for general users and is not specifically directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

Policy Updates

We reserve the right to update this Privacy Policy from time to time. Material changes will be announced inside the App or updated on our official policy page. Your continued use of the App after updates means you accept the revised Privacy Policy.

Contact Us

If you have any questions, suggestions, or privacy concerns about this Privacy Policy, please contact us at:

Developer: Lingling Liao
Email: Liaoling5200@gmail.com